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Two AC condensers on brackets high on a building wall

Summer and winter from one unit

Heat Pump Services in Johns Creek

Fixes, swap-outs and fresh installs for the one machine out back that keeps you cool in July and warm in January.

One Machine, Two Seasons

Stand next to a heat pump and it looks just like a regular condenser. In summer it acts like one too. Come winter it flips direction, scavenging warmth from the outdoor air and moving it indoors. That trick suits north Georgia well, with long, muggy summers and winters that are mostly mild. It also means the machine never gets an off-season, so small faults snowball faster. A few things that alarm homeowners are perfectly fine. On a raw, damp morning the fan may stop, the unit hisses and a puff of steam rolls off: that is defrost melting frost from the coil. During a deep freeze electric heat strips may switch on as a helper, and the thermostat may show an aux light. What is not fine: a coil caked in ice that never clears, cool air for long stretches in heat mode, backup heat running nonstop or a unit stuck in one mode. Those usually trace to a bad defrost board or sensor, a sticky reversing valve, a low charge or a fan problem. We test until we know which. Certain houses run a heat pump alongside a gas furnace so the furnace can handle the bitter nights. We look after those dual-fuel setups as well.

What Heat Pump Service Includes

From a frosted coil to a whole new unit, here is what we take on.

  • Defrost faults

    Boards, sensors and timers that let ice pile up on the outdoor coil.

  • Reversing valve

    A valve stuck in one position, so the unit refuses to switch between heating and cooling.

  • Heat strips

    Auxiliary heat that runs constantly, never comes on, or trips a breaker the moment it does.

  • Cooling-side fixes

    Weak capacitors, burned contactors, worn fan motors and leaks, handled just like on any AC.

  • Dual-fuel pairing

    Heat pump and gas furnace set to hand off at the right outdoor temperature.

  • Swap-outs and installs

    New heat pumps chosen for your house and ducts, with a paired air handler and a full startup test.

How Heat Pump Service Works

  1. Run both modes

    Heat, then cool, with gauges on, while we watch pressures, temperatures and a defrost cycle.

  2. Sort normal from broken

    Normal quirks get explained so you can relax. Real faults get a firm price, or a replacement option when the unit is spent.

  3. Repair and recheck

    Part swapped or new equipment set, then heating and cooling tested once more before we leave.

Why Homeowners Call Us About Heat Pumps

  • Parts covered

    A newly installed heat pump earns 10-year parts protection once you register it with the maker, and we handle that step alongside you on install day.

  • Install labor covered

    Labor on a heat pump we install is backed by our 2-year labor warranty.

  • Both seasons tested

    Called about heat? We still check cooling. Every visit covers both jobs the unit does.

  • Heat and cool tested
  • Defrost watched
  • Dual-fuel savvy
  • Quote before work

Heat Pump Not Keeping Up?

Frozen over, stuck on backup heat or blowing the wrong temperature? Describe it and we will tell you whether it is a quirk or a repair.